Digital CSM

Location: Madrid or Warsaw
Employment Type: Full-time
Workplace Type: Hybrid
Reports To: Head of Customer Success

About Pexapark

Pexapark is the price intelligence platform for clean energy. Covering solar, wind, and battery storage across more than 20 countries, Pexapark helps clean energy buyers, sellers, and investors navigate increasingly complex power markets with confidence. To do this, the company combines market-based insights and pricing solutions with expert-led transaction facilitation.

Unlike fundamental assumptions or infrequent RFPs, Pexapark is powered by real market data sourced on an ongoing basis from more than a hundred counterparties. This enables Pexapark to provide a market consensus view on otherwise non-transparent contracts. As a result, both new entrants and experienced players trust Pexapark to connect the dots across every stage of clean energy commercialization – from pre-transaction analysis, to price negotiation, to post-transaction performance and exposure management.

Founded in 2017 by power traders, Pexapark has facilitated over 40,000 megawatts of transactions and currently serves more than 250 customers across Europe and the US.

The Role

The Customer Success team manages approximately 240 accounts with three CSMs. Our strategic accounts receive structured, high-touch engagement, but the circa. 200 accounts in our long tail currently receive very little proactive attention.

The Digital CSM exists to change that. This is an execution-focused role that sits at the heart of our CS operations: owning outreach across our long tail accounts, coordinating tech-touch communications for the full customer base, and keeping our data clean and accurate in Salesforce and Vitally. It doesn’t require deep industry expertise, but it does require someone highly organized, reliable, and comfortable working independently.

What You Will Do

Long-tail engagement

Execute scheduled outreach sequences to long-tail accounts based on agreed templates, cadences, and best-practice triggers
Log all activity accurately in Vitally to support reporting and visibility across the team
Flag account responses, concerns, or signals that require escalation to a senior CSM

Tech-touch communications

Coordinate the distribution of engagement communications, product updates, event invitations, and renewal reminders across the full customer base
Manage contact lists and ensure communications reach the right stakeholders at each account
Track open rates, responses, and engagement data, sharing a regular summary with the Head of CS

Data hygiene and reporting

Audit and update customer records in Salesforce and Vitally, including contact details, account status, and product usage flags
Support the preparation of weekly and monthly reporting packs
Build and maintain account coverage logs to give the team a single, reliable view of engagement across the book

Operations and process

Manage end-to-end logistics for CS workflows and programs as directed
Contribute to the development of scalable processes and resources as the team grows

What You Will Bring

3+ years of experience in a customer success, account management, or customer operations role
Strong written communication skills with the ability to adapt tone across templated outreach and internal reporting
Highly organized, with excellent attention to detail and a track record of following through on commitments
Comfortable working independently and managing your own workload with minimal supervision
Experience using a CRM or customer success platform such as Salesforce, Vitally, or HubSpot
Confident working with data, tracking engagement metrics, and maintaining accurate records
Experience in SaaS or B2B environments (desirable)
Familiarity with renewable energy or climate tech is a plus, but not required
A good sense of humor

What This Role Is Not

This isn’t a strategic account management role. Executive relationships, QBRs, and expansion conversations sit with our senior CSMs, and that’s intentional. This role is built for someone who gets genuine satisfaction from bringing order to complexity, working independently, and making a whole team operate better. If you need deep one-to-one customer relationships or a lot of day-to-day direction to do your best work, it probably isn’t the right fit. But if quiet, high-quality execution is something you take pride in, we think this is a genuinely interesting role.

We Offer

The opportunity to influence major decisions in the energy sector, supporting the transition to net zero
A highly flexible environment with hybrid working options
Options for equity participation in our company
Company-wide events, including PEXA parties
A scale-up culture made up of an internationally diverse team of renewable energy experts and seasoned professionals
A company bonus scheme or company incentive plan